Free Membership Opportunity

Sign up now for a FREE membership. Benefits of membership include:

  • Avoid this popup.
  • A free subscription to the E-Benchmarking Newsletter
  • The opportunity to become involved in upcoming round table discussions
  • Information on sponsoring studies.
  • The privilege of being invited into ongoing studies
  • The ability to participate in benchmarking surveys
  • Access you our Forums.
  • Access to our benchmarking blog.

Currently, membership is free and open to business professionals around the world. Just click the 'sign up now' button to fill out an application, and we will begin the membership process immediately.

Free Membership Opportunity

Sign up now for a FREE membership in eBenchmarking Newsletter to avoid this popup. Other benifits include:

  • A free subscription to the E-Benchmarking Newsletter
  • The opportunity to become involved in upcoming round table discussions
  • Information on sponsoring studies.
  • The privilege of being invited into ongoing studies
  • The ability to participate in benchmarking surveys
  • Access to our Forums.
  • Access to our benchmarking blog.

Currently, membership is free and open to business process owners around the world. Just click the 'sign up now' button to fill out an application, and we will begin the membership process immediately.

This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data

You can call us at 1-800-324-4685 or Click the button below.

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TBN Mission

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The Benchmarking Network, Inc. is an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 165 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data to identify best practices including:

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eBenchmarking Newsletter

eBenchmarking™ (EBN™) is a newsletter provided via e-mail. The newsletter is currently available at no charge. Subscription is available to individuals in corporations or governmental organizations who are involved with benchmarking.

The newsletter can be useful in supporting internal benchmarking efforts. Each newsletter includes a feature article about new trends in benchmarking, information about open studies and links to other benchmarking sites.

The Newsletter also contains information selected from more than 80 industry and process-focused associations containing:

Upcoming Events
Networking Roundtables
Meetings
Benchmarking Opportunities Studies; and
Reports
Subscription is by application and is subject to qualification. Companies in the consulting industry and others likely to resell benchmarking data are not eligible to receive the newsletter.

If you are interested in receiving this monthly newsletter, please complete the application form. Your application will be reviewed, and, if eligible, you will begin receiving the newsletter via e-mail.

Help Desk Management

The Benchmarking Network announced a new benchmarking study that will kickoff in the area of Help Desk Management. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. A few of the areas that the study will cover are:  

  • Staffing the IT Help Desk; 
    • Cost of staffing 
    • Time per call 
    • Staff turnover rate 
    • Staff productivity metrics 
  • Customer Service; 
    • Peak call handling 
    • Service costs  
    • Customer satisfaction 
  • Technologies Employed in IT Help Desk Management; 
  • Performance Measures; and 
  • Other IT Help Desk Management Issues identified by sponsors. 

To receive detailed information on the content and focus of the study contact the HDMBA Director via phone at 281-440-5044, or click here for more information.

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